Every leader talks about culture. Yet many of us struggle to answer a simple question: How exactly do we create the culture we want? Culture often feels intangible. We can sense it when we walk into an organisation, but it can be difficult to describe. A useful way to think about culture is that it is simply the collection of relevant behaviours you see in the workplace. As the saying goes: Culture is the behaviours you want and recognise, and the behaviours you don’t want, b

Do Action learning projects make a succinct difference? In many a survey of CEOs across the world by different agencies, one expectation...

Shape perception. Drive momentum. Lead decisively Introduction: The Crucible of Leadership The first 100 days are a time for boldness and...

A new perspective on Customer centricity -- Introduction to Employee Centricity "If you want people in the stores to take care of...