-- Most negotiators walk into a room with a map. They know what they want. They know what the other side wants. They aim, with the precision of a chess player, to find the intersection — the famous win-win. Stephen Covey made this the gospel of effective leadership. Think Win-Win, he said. A noble idea. A necessary corrective to the zero-sum thinking that dominates most deal rooms. But here is what I have come to believe after decades at the negotiating table — in boardrooms,

Building trust can make a big difference Building trust in your key relationships can make a big difference to your success. Don’t you...