How leading retailers are redesigning customer experiences, supply chains, and stores around intelligence. -- Introduction A I is the most transformative technology shift that we’ve seen in our lifetime. Many jobs that we’ve thrown human beings at over the last 20 or 30 years, you won’t need as many human beings doing those same jobs.”- Andy Jassy, CEO, Amazon The signals are no longer subtle. Jack Dorsey's Block announced plans to cut roughly 4,000 employees — nearly half it

- - The post-COVID business environment has ushered in what many commentators describe as a “polycrisis” world—one characterised by the simultaneous occurrence of multiple, interlinked disruptions. Social instability, economic uncertainty, climate events, and geopolitical tensions no longer appear as isolated shocks. Instead, they emerge in clusters, compounding complexity and demanding immediate managerial attention. Recent global developments illustrate this clearly. In Apr

Clarity Amid Chaos --   “Artificial intelligence is the most consequential technological development in human history. The world has so far seen only the tip of the iceberg of its possibilities”- Mukesh Ambani, Chairman, Reliance Industries Ltd. Retail leaders today are not short on ambition when it comes to artificial intelligence (AI). They are short on clarity. Across boardrooms and executive committees, AI dominates agendas with a sense of inevitability and unease. Budget

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