-- As leaders, what is our primary responsibility? Growth? Performance? Delivering results? But in a world defined by AI & technological disruption, shifting business models, and changing workforce expectations, one could argue that mere performance is no longer enough. I guess the real job of leadership today is simpler—and perhaps harder: build teams that know how to learn. Because skills expire. Strategies shift. Only learning endures. Yet despite lakhs spent on training,

- - The post-COVID business environment has ushered in what many commentators describe as a “polycrisis” world—one characterised by the simultaneous occurrence of multiple, interlinked disruptions. Social instability, economic uncertainty, climate events, and geopolitical tensions no longer appear as isolated shocks. Instead, they emerge in clusters, compounding complexity and demanding immediate managerial attention. Recent global developments illustrate this clearly. In Apr

Clarity Amid Chaos --   “Artificial intelligence is the most consequential technological development in human history. The world has so far seen only the tip of the iceberg of its possibilities”- Mukesh Ambani, Chairman, Reliance Industries Ltd. Retail leaders today are not short on ambition when it comes to artificial intelligence (AI). They are short on clarity. Across boardrooms and executive committees, AI dominates agendas with a sense of inevitability and unease. Budget

Lessons from Seven Decades -- Introduction "Nobody knows what strategy is."  – The Economist Few concepts in business are as widely discussed yet as poorly understood as strategy. In countless boardrooms, classrooms, and executive off-sites, the word is used to mean everything from setting goals and writing mission statements to launching marketing campaigns and cutting costs. No wonder when you ask a group of executives “What is strategy?” , the answers range wildly. For som

Digital Transformation is one of the defining themes of today – impacting industries, consumers, and society at large. It encompasses...

Why do some brands vanish while others live forever in the hearts of customers? -- In retail’s relentless churn, where consumer tastes...

Why is leadership development in small businesses important and different? “ Every business is a story of risk, resilience, and the...

Why Pure-Play Online retailers are Embracing Physical Stores   -- In a sprawling Wayfair flagship store in Chicago, a young couple...

Blueprint to a Billion: Lesson from Retailers - “Only those who will risk going too far can possibly find out how far one can go.” – T.S....

Shape perception. Drive momentum. Lead decisively Introduction: The Crucible of Leadership The first 100 days are a time for boldness and...

Dear Leader It is indeed a pleasure to present to you this first newsletter from Crossmentors. The objective of this newsletter is to...

What truly sets them apart? -- We have all met and worked with many great leaders, but I guess we will only call a few of them...

Supporting the Programs & the leaders 1. Background Digital Transformation has been one of the defining forces of the last decade –...

Towards Great Leadership and Business Outcome -- Enabling Risk taking Mentorship is about enabling leaders to achieve exceptional...

A new perspective on Customer centricity -- Introduction to Employee Centricity "If you want people in the stores to take care of...

A Fresh Perspective -- We all know mentorship is crucial. It builds skills, boosts confidence, and helps leaders navigate their careers....

Why it is so valuable -- Lately, I have been thinking about how much we all can grow if we step outside our usual circles....